Lost or stolen phone
If your phone and Monzo card have been lost or stolen, Monzo Web lets you freeze your card, check your latest payments, and remotely log out of Monzo on your phone in an emergency – so you can secure your account and get back to normal faster.
Accessing Monzo Web 💻
Go to web.monzo.com
Enter the email address linked to your Monzo account
Check your email for a magic link to sign in
Using Monzo Web 💁♀️
You can use Monzo Web to:
Freeze and defrost your card
Find your recent payments
View all your accounts
Check your account balance
Remotely log out of Monzo on your phone
Still stuck?
You can also call or email us, and we’ll be able to log you out of your Monzo account remotely.
0800 088 4040 from the UK
+44 20 3872 0620 from abroad
