Reporting a lost, damaged or stolen card
If your card’s lost, damaged or stolen it’s easy to order a new one.
Lost or damaged cards
Tap Home in your app’s menu bar.
Tap Card.
Tap Freeze.
Tap Order a new card just below.
Choose the reason you’re ordering a new card.
Stolen cards If your card’s been stolen, or you’ve seen transactions that don’t look right, make sure you’ve frozen your card until you get the new one.
Here’s how to order it.
Tap Home in your app’s menu bar.
Tap Card.
Tap Freeze.
Tap Order a new card just below.
Tap I’ve been a victim of fraud or theft.
Don’t have access to your Monzo app?
You can access Monzo Web to freeze your card.
Accessing Monzo Web 💻
Go to web.monzo.com
Enter the email address linked to your Monzo account
Check your email for a magic link to sign in
Still stuck?
You can also call or email us, and we'll be able to help you from there.
0800 802 1281 from the UK
+44 20 3872 0620 from abroad
