The Financial Services Compensation Scheme (‘FSCS’) protects deposits made by most individuals and businesses. Your account statement will confirm whether your deposits with Monzo are eligible for FSCS protection. Details of certain exclusions from the FSCS’s protection are set out in the exclusions list after this information sheet.
Limit of protection
£120,000 per depositor per bank, building society or credit union.
If Monzo goes out of business the eligible deposits with Monzo will be added up and the £120,000 will be applied to the total balance. For example, if you hold a savings account with £80,000 and a current account with £50,000, FSCS will pay you £120,000 and you may lose £10,000.
To ensure the FSCS can pay you promptly please ensure that Monzo has your up-to-date contact details including your email address.
Joint and group accounts
Each eligible account holder is entitled to £120,000 protection in total. For example, if there are two account holders, you will each be entitled to £120,000 protection, giving a total of £240,000.
Eligible deposits in business accounts are treated as if made by a single depositor. This means these types of accounts will only be protected up to £120,000.
Temporary high balances
If you have a ‘temporary high balance’ you may be entitled to more than £120,000 protection for six months from when the amount was first deposited or legally transferred. Temporary high balances are deposits connected with certain events, including:
a) Transactions relating to the purchase and sale of your main home.
b) Major life events such as death, your marriage or civil partnership, divorce, retirement, redundancy, disability or incapacity.
c) Compensation for personal injuries or wrongful conviction.
How the FSCS will pay you
FSCS will typically return deposits within seven business days by cheque or electronic payment into an alternative account. Payments may take longer in exceptional circumstances, for example if there is a temporary high balance, or the deposit is held on behalf of underlying beneficiaries.
Contact details for further questions about your account
Contact us through in-app chat
Phone us on 0800 8021 281
Email us at help@monzo.com
Write to us at:
Monzo Bank Limited
Broadwalk House, 5 Appold St
London EC2A 2AG
Contact details for more information on FSCS protection
You can find more information on FSCS protection on its website at www.fscs.org.uk or by contacting the FSCS using the details below:
Telephone: 0800 678 1100
Email: enquiries@FSCS.org.uk
Exclusions List
As set out in the Depositor Protection Information Sheet, deposits held by individuals and businesses will be generally eligible for FSCS protection up to the compensation limit. However, some exclusions do apply. Details of the most common exclusions are set out below. For full details of the exclusions please see the Depositor Protection Part of the PRA Rulebook
A deposit is excluded from protection if it meets any of the following criteria:
(1) The account holder is:
a credit institution
a financial institution
an investment firm
an insurance undertaking
a reinsurance undertaking
a collective investment undertaking
a pension or retirement fund
a public authority, other than a small local authority.
Note that:
a) Deposits held on behalf of underlying beneficiaries who are eligible for FSCS protection, are not excluded. b) Personal pension schemes, stakeholder pension schemes or occupational pension schemes for micro, small and medium sized companies are not excluded.
(2) It is not held at a UK establishment of a bank, building society or credit union. Or, in the case of a bank, building society or credit union incorporated in the UK, it is not held at an establishment in Gibraltar.
(3) The deposit is involved in any transactions where there is a link to a criminal conviction for money laundering. For example, it is transferred from an account held by someone who has been convicted of money laundering.
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