Contactless doesn't work

You need to activate your Monzo card in the app.It's rare, but sometimes contactless doesn't activate. If that happens, try popping it into the card machine and putting in your PIN. After that, contactless should work.

If you’ve tried that but it’s still not working, tap below to order a new card or follow these steps: • Tap Home • Tap Card on the account you need a new card for • Scroll down to Replacement and tap Order new card • Follow the instructions, and a new card will be on its way!

If your card is damaged or isn’t working when it first arrives, we'll cover the cost of the replacement. Just get in touch with us and we’ll help you sort it.

If your card becomes damaged or stops working after you've already successfully activated and used it, you can order a replacement yourself in the app. We’ll charge a £5 replacement fee unless you have a free card allowance.

Just get in touch with us and we’ll help you sort it.