Why can't I see any Xero categories in my transaction details?
As part of our expense management integration with our partner Xero, Monzo Business customers can add a Xero category to a Mastercard or Monzo account fee transaction which is then synced over to the Xero platform.
In some cases, the Xero categories may not show up when you first try to assign one from a transaction’s details screen in the Monzo app. This is because it can take some time (up to 24 hours) for the categories to sync over to Monzo once you establish the connection with Xero.
Please try to assign a Xero category again the next day. If you have tried again after one day and the categories are not appearing or working, please get in touch with us to let us know!
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