Shnay Chohan
Technology
3 May 2026
Accelerating Safeguarding Support for our Most Vulnerable Customers with Machine Learning
Customer service often involves helping people with banking queries. We built an AI system to automatically identify customers going through challenging moments and get them dedicated safeguarding
Technology
28 March 2023
What we learned from 43 experiments in 12 months
This blog shares some of the learnings we've had from our experiments in customer help and support over the last year
Product Management
21 July 2022
A week in the life of a Product Manager at Monzo
Product managers have such a varied role it can be tricky to know what day to day work looks like. Shnay Chohan explains what being a PM means at Monzo and walks through his typical week - complete with his favourite tunes for each day of the week!