How to make a Section 75 claim on Monzo Flex
How to claim from the Flex section:
go to the Flex feed
tap the transaction you're having issues with
scroll to the bottom to find the Something wrong? Get help button
The transaction help screen will pop up and give you three choices:
If you don’t recognise the transaction – Report Fraud
If you haven’t received the products or services you paid for – Dispute the Transaction
If you were overcharged, or expecting a refund – Dispute the Transaction
We’ll ask that you reach out to the retailer and wait for two weeks for them to get back to you.
You’ll find more info in our Making a complaint help article.
And if you’ve got any other questions, reach out to us.
Was this article helpful?
Related articles
- Editing your Monzo Flex monthly payments
- Paying off extra and early with Flex
- Missing a Monzo Flex monthly payment
- Section 75 Protection and Monzo Flex
- How do refunds work for Monzo Flex
- Managing your money
- Defaults and Monzo Flex
- Change your Flex payment date
- Understanding notices of sums in arrears (NOSIAs)
- Setting a default plan for Flex card purchases
- Changing your Flex credit limit
- How do I use my deposit?
- Unlocking your Flex benefits
- Easy Bank Transfers For Flex
- Managing my Flex add on
- Can I do a Balance Transfer with Flex?
